STC Professional Services
Featuring Expert and
Affordable Provider Support
Fast Resolutions to End Users
Work with us to develop a triage process that ensures high priority tickets are handled first. Our support experts will provide fast resolutions to your end users, freeing up resources for your program.
Custom Support Workflows
Work with us to develop custom support and escalation procedures required for complex or technical questions to ensure fast resolutions for end users.
Feedback Driven Application Improvements
Any feedback provided by end users will be catalogued and analyzed for purposes of improving the IIS.
Monthly Support Metrics Reporting
Immunization program staff are sent monthly reports detailing the most common issues resolved, volume of support tickets, and other important metrics.
Learn First Hand About Our Provider Support
Learn more about our front line provider support and how we can
partner with you to provide experienced and affordable support.
See how the Immunization Program leverages our support
expertise to save money and provide better resolutions to their IIS end users.