STC Professional Services
Featuring Expert and
Affordable Provider Support
Fast Resolutions to End Users
Work with us to develop a triage process that ensures high priority tickets are handled first. Our support experts will provide fast resolutions to your end users, freeing up resources for your program.
Custom Support Workflows
Work with us to develop custom support and escalation procedures required for complex or technical questions to ensure fast resolutions for end users.
Feedback Driven Application Improvements
Any feedback provided by end users will be catalogued and analyzed for purposes of improving the IIS.
Monthly Support Metrics Reporting
Immunization program staff are sent monthly reports detailing the most common issues resolved, volume of support tickets, and other important metrics.